A Surveillance and Response System has six components:
- Online Water Quality Monitoring
- Enhanced Security Monitoring
- Customer Complaint Surveillance
- Public Health Surveillance
- Consequence Management
- Sampling and Analysis
Each component is described in these primers.
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Online Water Quality Monitoring Primer (PDF)(7 pp, 526 K)
Use data collected from online sensors deployed in the distribution system to detect water quality anomalies.
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Enhanced Security Monitoring Primer (PDF)(7 pp, 429 K)
Use intrusion detection systems to identify security breaches at utiity facilities.
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Customer Complaint Surveillance Primer (PDF)(7 pp, 337 K)
Monitor water quality complaint data to identify abnormal volumes or spatial clustering of complaints that might indicate drinking water contamination.
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Public Health Surveillance Primer (PDF)(6 pp, 359 K)
Monitor public health data to identify unusual clustering of illnesses that might be caused by contaminated drinking water.
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Consequence Management Primer (PDF)(9 pp, 751 K)
Minimize consequences by establishing procedures for responding to possible drinking water contamination.
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Sampling and Analysis Primer (PDF)(8 pp, 480 K)
Use field and laboratory water sample results to help confirm or rule out possible water contamination