This compendium of Drinking Water and Wastewater Customer Assistance Programs describes the benefits, implementation, and examples of customer assistance programs (CAPs) throughout the country.
These examples show the short-term or long-term reductions through a Bill Discount, Flexible Terms, Lifeline Rate, Temporary Assistance, and Water Efficiency advantages.
The full document and smaller documents containing the front part of the document and the appendices are available below.
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Drinking Water and Wastewater Customer Assistance Programs (PDF)(195 pp, 12 MB)
Full document
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Front - Drinking Water and Wastewater Customer Assistance Programs (PDF)(34 pp, 10 MB)
Front part of document
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Appendices – Quick-Find Matrix and Utility Snapshots (PDF)(161 pp, 1 MB)
Appendices for document