This report by the Effective Utility Management Review Steering Group presents the findings of its review of the current Effective Utility Management (EUM) Attributes. The Steering Group identified key areas of change in the water sector since 2007.
These changes were a driving factor behind the findings concerning changes to the Attributes and Keys described in more detail in this report:
- Accelerated Adoption of Automated and “Smart” Systems and Data Integration
- Growing Climate Variability and Extremes
- Enhanced Customer Expectations and Public Awareness
- Expanded Challenges Associated with Employee Recruitment and Retention
- Increased Focus on Resource Recovery
- Continued Regulatory Requirements and Operating Condition Changes
- Greater Consideration of Stormwater and Watershed Management