Communication is important to convey water system and community needs among decision makers and customers. The documents below explain how to effectively communicate drinking water issues to customers and decision makers.

• Talking to Your Customers About Chronic Contaminants in Drinking Water: A Best Practices Guide (EPA 816-F-07-022)
  This fact sheet will help you understand the importance of communicating with the public about chronic contaminants; both regulated and unregulated.
• Talking to Your Decision Makers: A Best Practices Guide (EPA 816-F-06-034)
  This Guide is intended for operators and owners of community water systems serving fewer than 10,000 persons.